Why did most/all of the items on my hold list become available, even though I set some of them to inactive in the old system?
To protect active and inactive holds during the migration, all holds that could be fulfilled had to be triggered when the new system came online for the first time. This issue should be a one-time inconvenience to our patrons.

I don’t want all of my holds to come for me at once. What do I do?
In our new system, the opportunity to “freeze” holds works a little differently. Holds can be frozen if the item is not on shelf, or if the hold is not already in process for you.

If I can’t freeze some holds, what are my options?
Option One: Log in to your patron account to select and cancel those holds you do not wish to receive right now, and then put the item(s) back on your hold list. This action will return you to the bottom of the wait list and allow you additional time to receive the desired materials.

Option Two: Visit either the Children’s Services or Adult Services desk for staff assistance when placing your holds. Staff currently have additional limited functionality to enter a “Not Wanted Before” date when placing holds from their workstations.

Option Three: When browsing the online catalog, create a temporary list of items that interest you. On any search results page, you will find a link that reads “Add To My List,” which appears right above the green box with the item’s holding information. When you click this link the item is saved in a temporary list which you can access by clicking the “View Saved” button at the top of the screen. From here you can e-mail or save your list to your disk or computer by clicking the ‘Export Saved” button.

I try to place an item on hold and there is no “Place a Hold” link available.
Currently, the functionality is not finalized to place a hold on an “on order” item using the public version of the online catalog. This is a temporary situation. As an alternative, staff can place these holds for you if you contact the Children’s Services or Adult Services desk for assistance.

As we have found with a project of this technical complexity, there is a small percentage of catalog records that did not migrate accurately, so in some instances the “Place a Hold” link may be missing for this reason also.

What other changes are affecting the holds service?
Holds will now be kept on the self-serve holds shelves for 5 days.

Why are my holds showing a pickup location other than the one I really wanted?
As part of the migration process, all holds pickup locations reverted to the library at which the patron initially applied for his library card. This one-time inconvenience can be corrected by logging into your patron account, clicking on your holds list and using the drop-down menu to select a different pickup location.

Why wasn’t I notified about my holds on the hold shelf by the method I always used before?
As a one-time effect of the migration process, you will need to re-set your notification preference by logging into your patron account and clicking on the “Modify Personal Info” button.

When searching on the old system, I used to be able to save titles as part of a “My List” function that helped me remember what I wanted to read or watch in the future. What do I do now?
When browsing the online catalog, you can create a temporary list of items that interest you. On any search results page, you will find a link that says “Add To My List” which appears right above the green box with the item’s holding information. When you click this link the item is saved in a temporary list which you can access by clicking the “View Saved” button at the top of the screen. From here you can e-mail or save your list to your disk or computer by clicking the ‘Export Saved” button.

If you had saved items in the “My List” function in the old system, staff can try to retrieve that list for you. Please ask at either the Children’s or Adult Services desk for assistance.

Why can't I set the checkout items in "My Account" to by due date?
In the new system, by default the items are listed by "Checked out" date. You need to click on the button "Sort by Duedate", however this setting is only for a session. Next time when you login, you need to repeat this process.

For Assistance During Business Hours:
Technical Support: Call (630) 961-4100 ext. 4993 or email
Library Catalog Search Questions: Call (630) 961-4100 ext. 6311(NID) or 4941(NSL) or 2201(NBL) or email