SUBJECT: SOCIAL MEDIA SERVICE POLICY       

I.	PURPOSE

In keeping with the role of being Naperville’s Neighborhood of Knowledge, the Naperville 
Public Library (NPL) implements various social media applications and services to provide an 
online platform whereby NPL users can interact with library staff and other patrons to share 
information and opinions about library related subjects or issues.  This policy provides 
guidelines for use of these applications.
 
II.	SCOPE

This Policy applies to any web application, site, or account created or maintained by NPL 
which facilitates the sharing of opinions and information about library related subjects or 
issues.

For the purposes of this Policy, social media includes formats such as blogs, instant 
messaging, texting, book reviews, social networking and media sharing sites.
 
PROVISIONS

A.	Social media service is maintained and monitored by NPL staff.

B.	Comments and opinions are welcome. Any postings deemed inappropriate will be 
removed. Inappropriate comments include, but are not limited to:
1.	Obscene or racist content
2.	Personal attacks, insults, or threatening language
3.	Potentially libelous statements
4.	Plagiarized material, material in violation of copyrights, trademark rights, or other 
intellectual property rights
5.	Comments or hyperlinks not directly related to the discussion
6.	Commercial promotion, advertisement, or spam
7.	Organized political activity
8.	Private or personal information, including name, age, phone number, address, etc.
9.	Photos or images which fall into any of the above categories

C.	By posting content, the user agrees to hold harmless and indemnify NPL and NPL’s 
officers and employees from and against all liabilities, judgments, damages, and costs 
(including attorney's fees) which result from or relate in any way to the user’s 
postings, opinions, or comments.

D.	NPL reserves the right to monitor all content before content is posted on any of 
NPL’s social media websites and accounts, and to modify or remove any messages or 
postings deemed to be abusive, defamatory, contrary to this Policy, or otherwise 
inappropriate. NPL’s reservation of rights includes, without limitation, the right to 
edit or modify any postings or comments for space or content. NPL is not responsible 
or liable for content posted by any subscriber in any forum, message board, or other 
area within the service.

E.	A user participating in NPL’s social media service consents to and agrees to comply 
with all NPL policies, including this Social Media Service Policy (Policy 227), 
Confidentiality and Privacy Policy (Policy 230), Public Access Computers Policy 
(Policy 255), and General Rules of Conduct (Policy 310). 
NAPERVILLE PUBLIC LIBRARY		Policy No. 227
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Approved: 10/20/10; Approved 1/18/12
NAPERVILLE PUBLIC LIBRARY		Policy No. 227
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Approved: 10/20/10; Approved 1/18/12