Customer Services Supervisor

 
Job Description Summary
:
The Customer Services Supervisor provides operational leadership for the customer services function, managing all hands-on operational aspects of the customer services department. Works in collaboration with the Management Team in establishing strategic goals for the Customer Services Department and formulating effective plans, policies and procedures for implementing effective and efficient Library-wide circulation practices. Assists the Library Manager and the staff in the administration of Library policies, goals and strategies. Functions as the lead in charge of all building issues while on duty as Person-In-Charge.
 
Critical Skills
:
  • Strong organizational skills and attention to detail
  • Excellent verbal and written communication skills
  • Supervisory experience preferred
  • Experience working with highly confidential information
  • Positive attitude & ability to collaborate with team members
  • Ability to handle stressful situations in a calm and confident manner
  • Willingness to embrace NPL values: innovation, service, excellence and adaptability
Work Schedule:
Exempt Position

Benefits
:
  • Annual Vacation Accrual: 5 weeks per year
  • Holidays: 7 days per year
  • Annual Sick Accrual: 12 days per year
  • Illinois Municipal Retirement Fund
  • Health Benefits available for 30+ Hour Positions
Application Deadline
:
Monday, Aug 13, 2018 at 5:00 p.m.